Your privacy matters to us. This Privacy Policy explains what personal information phcrown collects from Filipino players, how we use it, and the steps we take to keep it safe. Please read this page carefully before registering or using our platform.
Effective date: January 2025 — applies to all Filipino players registered on phcrown.
phcrown is committed to protecting the privacy and personal data of every Filipino player who uses our platform. This Privacy Policy describes how we collect, use, store, and share your information when you register, deposit, play, or interact with any part of the phcrown website or mobile experience. By creating an account or continuing to use our platform, you acknowledge that you have read and understood this policy. We handle all personal data in accordance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173). If you have any questions about how your data is handled, you may reach us at the contact details provided at the end of this page. We review and update this policy periodically to reflect changes in our practices or legal requirements.
When you register for an account on phcrown, we collect information such as your full name, date of birth, email address, mobile number, and a username and password of your choosing. During the identity verification process, we may request a copy of a valid government-issued ID and a selfie or proof of address to confirm your identity as required by Philippine regulations. When you make a deposit or withdrawal, we collect payment-related information including your GCash number or other payment method details, transaction amounts, and timestamps. We also automatically collect technical data such as your IP address, device type, browser version, and session activity to help us maintain platform security and improve your experience. Cookies and similar tracking technologies may be used to remember your preferences and keep your session active. We only collect information that is necessary, relevant, and proportionate to the purposes described in this policy. You are not required to provide optional information, but doing so may improve the services available to you.
The personal information we collect is used primarily to create and manage your phcrown account, process your deposits and withdrawals in Philippine pesos, and verify your identity as required by law. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies. Transaction data is used to process payments accurately, detect fraud, and comply with anti-money laundering obligations under Philippine law. Technical and usage data helps us monitor platform performance, investigate suspicious activity, and improve the overall experience for Filipino players. We may use aggregated, anonymised data for internal analytics and product development purposes, but this data cannot be used to identify you personally. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Your data will never be sold to third parties for marketing or commercial purposes.
phcrown does not sell, rent, or trade your personal information to any third party. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud hosting providers, but only to the extent necessary to perform those services. All third-party partners are contractually required to handle your data securely and in accordance with applicable Philippine data privacy laws. We may disclose your information to regulatory authorities, law enforcement agencies, or courts when required to do so by law or in response to a valid legal process. In the event of a business transfer, merger, or acquisition, your data may be transferred to the new entity, and you will be notified of any such change. We will never share your personal data with other gaming platforms, advertisers, or data brokers. Any sharing of data is limited to what is strictly necessary and is always subject to appropriate safeguards.
We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following the closure of your account, in line with anti-money laundering requirements. If you request the deletion of your account, we will remove or anonymise your personal data except where retention is required by law or legitimate business necessity. Technical logs and security records may be retained for a shorter period for operational purposes. Once the applicable retention period has expired, your data will be securely deleted or permanently anonymised. You may contact us at any time to enquire about the specific retention period applicable to your data. We do not retain data beyond what is necessary or legally required.
As a Filipino player and data subject under the Data Privacy Act of 2012, you have the right to be informed about how your personal data is collected and used, which is the purpose of this Privacy Policy. You have the right to access a copy of the personal data we hold about you and to request corrections if any information is inaccurate or incomplete. You may object to the processing of your personal data in certain circumstances, and you have the right to request the erasure of your data where it is no longer necessary for the purposes for which it was collected. You also have the right to data portability, meaning you may request a copy of your data in a structured, commonly used format. To exercise any of these rights, please contact us using the details at the bottom of this page and we will respond within the timeframe required by law. We will never penalise you for exercising your data privacy rights.
phcrown uses cookies and similar technologies to keep you logged in, remember your preferences, and help us understand how Filipino players use our platform. Essential cookies are necessary for the platform to function correctly and cannot be disabled. Analytics cookies help us understand which features are most used and where improvements can be made, but the data collected is aggregated and does not identify you personally. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of the platform. We do not use cookies to serve third-party advertising or to track your activity across other websites. Our use of cookies is limited to what is necessary to provide a secure, functional, and personalised experience on phcrown. For more information about managing cookies, please refer to your browser's help documentation.
We take the security of your personal data seriously and implement a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using industry-standard SSL/TLS protocols. Access to personal data within our organisation is restricted to authorised personnel who need it to perform their job functions, and all staff are trained on data privacy obligations. We conduct regular security assessments and monitor our systems for unusual activity or potential vulnerabilities. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant Philippine regulatory authority as required by law. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password and to keep your login credentials confidential. If you suspect any unauthorised access to your account, please contact us immediately.
phcrown is strictly intended for adults aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has registered on our platform or provided us with personal information, we will immediately close the account and delete all associated data. Parents and guardians who believe their child may have accessed our platform are encouraged to contact us so we can take prompt action. We have age verification measures in place during the registration process to prevent underage access. Our platform, content, and services are not directed at or designed for children in any way. Protecting the wellbeing of young people is a responsibility we take seriously across all aspects of our operations.
We may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify you by email or through a notice on the platform. Your continued use of phcrown following any update constitutes your acceptance of the revised policy. We encourage all Filipino players to review this page periodically to stay informed about how we protect their data. If you do not agree with any changes to this policy, you should stop using the platform and contact us to close your account. Previous versions of this policy are available upon request. We are committed to being transparent about how we handle your personal information at all times.
This Privacy Policy was last reviewed in January 2025. For questions or data requests, contact us at support at phcrown.biz or visit our FAQ page.
Quick answers to what Filipino players most often ask about data and privacy.
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